Refund & Exchange Policy

Last Updated: September 1, 2026

Thank you for shopping with Gaman Collection. We value our customers and want you to have a positive shopping experience. Please read the following policy carefully before placing your order.

1. Exchange Period

Gaman Collection accepts eligible product exchanges within 7 days from the date the order is delivered.

To request an exchange, please contact us within 7 days of receiving your order through:

WhatsApp/Phone: 0771122813
Email: gamancollection26@gmail.com
Email: info@gamancollection.lk

Requests made after the 7-day period may not be accepted.

2. Conditions for Exchanges

To be eligible for an exchange:

  • The product must be unused and unworn.
  • The product must be in its original condition.
  • The product must be returned with its original packaging, tags, labels, and accessories, where applicable.
  • The product must not have any stains, damage, odors, marks, or signs of use.
  • For footwear, the item should be tried on carefully without causing marks or damage to the sole or product.
  • Proof of purchase/order details must be provided.
  • The requested replacement product must be available in stock.

Gaman Collection reserves the right to reject an exchange if the returned product does not meet these conditions.

3. No Cash or Card Refunds

Gaman Collection does not provide cash, bank, card, or payment-method refunds for purchased products.

If an eligible exchange is approved, the customer may exchange the product for another available product, subject to applicable price differences and stock availability.

4. Size, Color or Product Exchange

Customers may request an exchange for:

  • A different size
  • A different color
  • Another available product

The requested replacement product must be available at the time the exchange is processed.

If the replacement product has a higher price, the customer will be required to pay the price difference.

If the replacement product has a lower price, Gaman Collection may provide an alternative exchange option rather than a cash refund.

5. Wrong or Damaged Products

If you receive:

  • A wrong product
  • A wrong size sent by Gaman Collection
  • A damaged product
  • A defective product

please contact us as soon as possible, preferably within 48 hours of delivery, with photographs/videos showing the issue.

After verification, Gaman Collection may arrange an exchange for the correct or replacement product, subject to availability.

6. Non-Exchangeable Products

The following products are not eligible for exchange:

  • Accessories
  • Sale/discounted items
  • Products that have been used or worn
  • Products without original tags or packaging
  • Products damaged after delivery due to customer handling
  • Products with stains, marks, odors, or other signs of use
  • Products returned after the 7-day exchange period

7. Return/Exchange Delivery Charges

The customer is responsible for the delivery/shipping cost associated with returning an item for an exchange.

However, if the exchange is required because Gaman Collection sent the wrong product or a defective/damaged product, Gaman Collection may arrange or bear the applicable return delivery cost after verification.

8. Exchange Processing

Once the returned product is received, Gaman Collection will inspect it to determine whether it meets the exchange conditions.

Approved exchanges will normally be processed within 3–7 business days after the returned item is received.

Processing times may vary depending on product availability and courier services.

9. Order Cancellation

Orders may be cancelled only before they are dispatched, subject to confirmation by Gaman Collection.

Once an order has been dispatched, cancellation may no longer be possible.

10. Contact Us

If you have any questions regarding exchanges or orders, please contact us:

Gaman Collection
No. 27, Avissawella, Sri Lanka
Phone/WhatsApp: 0771122813
Email: gamancollection26@gmail.com
Email: info@gamancollection.lk
Website: www.gamancollection.lk